1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number

• Company/organization name and position

• Billing and shipping addresses

• Payment information (processed securely through third-party providers)

1.2 Technical Information

We automatically collect certain technical information:

• IP address and browser type

• Device information and operating system

• Website usage patterns and page views

• Cookies and similar tracking technologies

1.3 Business Information

For institutional customers, we may collect:

• VAT/PAN numbers for billing purposes

• Purchase order information

• Installation and service requirements

2.1 Primary Uses

We use your information to:

• Process orders and deliver products/services

• Provide customer support and technical assistance

• Send important updates about your orders or account

• Communicate about warranty and service matters

2.2 Secondary Uses

With your consent, we may use information for:

• Marketing communications about new products

• Educational content and industry insights

• Customer satisfaction surveys

• Product improvement and development

2.3 Legal Compliance

We may use information to:

• Comply with legal obligations

• Protect our rights and property

• Prevent fraud and unauthorized access

• Respond to legal requests from authorities

3.1 Third-Party Service Providers

We may share information with trusted third parties who assist us:

• Payment processors for secure transaction handling

• Shipping companies for product delivery

• Technical support partners for service delivery

• Cloud service providers for data storage

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests

• Protect the rights, property, or safety of our company or others

• Prevent or investigate fraud or security issues

• Enforce our terms and conditions

3.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.1 Security Measures

We implement appropriate technical and organizational measures:

• Encryption of sensitive data in transit and at rest

• Regular security assessments and updates

• Access controls and authentication systems

• Employee training on data protection

4.2 Payment Security

• All payment information is processed through secure, PCI-compliant systems

• We do not store complete credit card information

• Payment processors maintain the highest security standards

• Transactions are encrypted using industry-standard protocols

4.3 Data Breach Response

In the unlikely event of a data breach:

• We will investigate and contain the breach immediately

• Affected customers will be notified within 72 hours

• Appropriate authorities will be informed as required

• We will provide guidance on protective measures

4.4 Limitations

While we strive to protect your information, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.

5.1 Types of Cookies We Use

• Essential cookies: Required for website functionality

• Analytics cookies: Help us understand website usage

• Preference cookies: Remember your settings and preferences

• Marketing cookies: Used for targeted advertising (with consent)

5.2 Cookie Management

You can control cookies through your browser settings:

• Block or delete cookies at any time

• Set preferences for specific types of cookies

• Receive notifications when cookies are set

• Note: Disabling essential cookies may affect website functionality

5.3 Third-Party Tracking

• Google Analytics for website performance analysis

• Social media plugins for content sharing

• Marketing platforms for advertising campaigns (with consent)

• These services have their own privacy policies

5.4 Do Not Track

We respect "Do Not Track" signals and will not track users who have enabled this setting.

6.1 Retention Periods

We retain personal information for different periods based on purpose:

• Customer account information: For the duration of the business relationship

• Order and transaction records: 7 years for accounting and warranty purposes

• Marketing communications: Until you unsubscribe or withdraw consent

• Website analytics: 26 months from the date of collection

6.2 Deletion Criteria

Information is deleted when:

• The purpose for collection has been fulfilled

• Legal retention requirements have been met

• You withdraw consent for processing

• Your account is closed or becomes inactive

6.3 Secure Deletion

When deleting information, we:

• Use secure deletion methods to prevent recovery

• Remove data from all systems including backups

• Maintain logs of deletion activities for compliance

• Notify relevant third parties to delete shared information

7.1 Access Rights

You have the right to:

• Request a copy of your personal information

• Receive information about how your data is processed

• Get confirmation about whether we process your data

• Obtain information about third parties who receive your data

7.2 Correction and Update

• Correct inaccurate or incomplete personal information

• Update your contact details and preferences

• Modify marketing communication preferences

• Request updates to account information

7.3 Deletion Rights

• Request deletion of your personal information

• Withdraw consent for data processing

• Object to processing for marketing purposes

• Request restriction of processing in certain circumstances

7.4 Data Portability

• Receive your data in a structured, machine-readable format

• Transfer your data to another service provider

• Request direct transfer between service providers where possible

7.5 How to Exercise Rights

Contact us using the information provided below. We will respond to requests within 30 days and may require identity verification.

8.1 Data Locations

Your information may be transferred to and processed in:

• Nepal (our primary operations)

• Countries where our service providers operate

• Locations required for business operations or legal compliance

8.2 Transfer Safeguards

When transferring data internationally, we ensure:

• Adequate protection through legal frameworks

• Contractual protections with service providers

• Compliance with applicable data protection laws

• Regular assessment of protection levels

8.3 Your Consent

By using our services, you consent to the transfer of your information to these locations for the purposes described in this policy.

9.1 Age Restrictions

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

9.2 Parental Consent

If we become aware that we have collected information from a child under 16 without parental consent, we will take steps to delete that information.

9.3 Educational Use

When our products are used in educational settings:

• Schools are responsible for obtaining necessary consents

• We provide guidance on privacy-compliant implementation

• Student data is processed only as directed by the educational institution

• Additional protections may apply under educational privacy laws

10.1 Policy Updates

We may update this privacy policy from time to time to reflect:

• Changes in our business practices

• Updates to legal requirements

• New features or services

• Feedback from customers and stakeholders

10.2 Notification of Changes

When we make material changes:

• We will post the updated policy on our website

• We will notify customers via email for significant changes

• We will highlight major changes in the updated policy

• The effective date will be clearly indicated

10.3 Continued Use

Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, please contact us or discontinue using our services.